Last updated: January 2025

Refund and Returns Policy: At Titanic Drums & IBC Tanks, we are committed to customer satisfaction. This Refund and Returns Policy explains return eligibility, refunds, exchanges, damaged items, and shipping procedures.

Returns Eligibility

To be eligible for a return:

  • Items must be unused, uninstalled, and in their original condition

  • Products must be returned in their original packaging

  • Proof of purchase is required

Certain items may not be eligible for return due to their nature or condition. Please contact us before returning any product.

Return Timeframe

Returns must be requested within 30 days of delivery unless otherwise agreed in writing. Requests made after this period may not be accepted.

Non-Returnable Items

The following items are non-returnable:

  • Custom or special-order products

  • Used, damaged, or altered items

  • Products returned without prior authorization

Return Process

Before returning any item, please contact us to obtain return authorization and instructions.

📞 Phone: (850) 325-0021
📧 Email: sales@titanicdrumsandtank.com

Unauthorized returns may be refused.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will work quickly to resolve the issue.

Exchanges

Exchanges may be available depending on product availability. Please contact us to discuss exchange options.

Order Cancellations

Order cancellations must be requested as soon as possible. Orders that have already been shipped cannot be canceled and must follow the return process instead.

Exchange Policy

If you receive the wrong product or wish to exchange an eligible item, please contact our customer service team before returning the product. Approved exchanges will be processed once the original item has been received and inspected.

Bulk Order Returns

Bulk orders, wholesale purchases and custom orders may be subject to different return conditions. Please contact our sales department before placing large orders to discuss return eligibility.

International Orders

International returns may require additional shipping documentation. Customers are responsible for any customs duties, taxes or fees associated with returned products unless the return is due to our error.

Contact Our Returns Team

For assistance regarding refunds, damaged products or return requests, contact Titanic Drums & IBC Tanks by phone, email or through our Contact Us page. Our team will respond as quickly as possible.

Frequently Asked Questions

How long do I have to request a return?

Within 30 days.

Can damaged products be replaced?

Yes, if reported within 48 hours.

Are shipping costs refundable?

Only when the return is due to our mistake.

How long do refunds take?

Usually several business days after approval.

Contact Us

For questions regarding refunds and returns, please contact us:

Consumer protection information can also be found through your local consumer protection authority.

Titanic Drums and Tanks
📞 Phone: (850) 325-0021
📧 Email: sales@titanicdrumsandtank.com